At Golden Lighting Shop, we illuminate your world with designer lighting collections that blend elegance with functionality. Our commitment to quality extends to every aspect of your shopping experience, including shipping and returns.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after shipment
Free Shipping: Available on orders over $50 via EMS – 15-25 business days after shipment
Note: Delivery times may vary for international destinations. We currently ship worldwide except to certain Asian countries and remote areas.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal
Returns & Exchanges
We want you to be completely satisfied with your lighting purchase. Our refined returns process ensures a resolution as polished as our crystal chandeliers.
Return Policy Overview
- Return Window: 15 days from delivery date
- Condition: Items must be unused in original packaging with all protective materials
- Original Proof of Purchase: Required for all returns
Return Process
- Initiate Your Return: Email [email protected] within 15 days of delivery with your order number and reason for return
- Receive Authorization: We’ll respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number
- Package Securely: Repack the item in its original packaging with all protective materials. Include a copy of your invoice
- Ship Your Return: Send to our Wilmington facility using a trackable shipping method. Customer is responsible for return shipping costs unless the return is due to our error
Exchange Process
For exchanges within our AFX or Alpine collections:
- Follow the standard return process above
- Clearly indicate your desired replacement item (subject to availability)
- Price differences will be charged or refunded accordingly
Refund Information
Once we receive and inspect your return:
- Refunds are processed within 5 business days
- Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
- Shipping fees are non-refundable
- Allow 7-10 business days for the refund to appear on your statement
Non-Returnable Items
To maintain our quality standards, the following cannot be returned:
- Custom lighting configurations or special orders
- Opened electrical components from our Black series
- Items marked “Final Sale” during promotional events
- Crystal lighting fixtures from the 360 Lighting and Bird Bath collections must be inspected upon delivery – any damage must be reported within 48 hours of receipt
Damaged or Incorrect Items
If you receive a damaged item or incorrect product:
- Contact us immediately at [email protected]
- Provide photos of the damage or incorrect item
- We’ll arrange for expedited replacement at no additional cost
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Golden Lighting Shop Customer Service,
I would like to request a return/exchange for my recent order:
Order Number: [Insert]
Order Date: [Insert]
Item(s) to Return: [Product Name & SKU if available]
Reason for Return: [Please specify]
[For exchanges, please indicate desired replacement item]
I confirm that the item(s) are in original condition with all packaging intact. Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Contact Us
For any questions about our shipping or returns policy, please contact our lighting specialists:
- Email: [email protected]
- Phone: +1 (302) XXX-XXXX (business hours)
- Address: 3522 Armory Road, Wilmington, US 28403
Golden Lighting Shop – Where Quality Meets Illumination