At Golden Lighting Shop, we take pride in offering designer lighting collections that illuminate your space with elegance. Should any product not meet your expectations, our refined returns process ensures a resolution as polished as our crystal chandeliers.

Our Return Policy

We accept returns within 15 days of delivery for most items in our collections including Allegri, Adagio, and American Lighting series. To be eligible:

  • Products must be in original, unused condition with all packaging intact
  • Original proof of purchase must accompany the return
  • Custom or special order items (marked during checkout) cannot be returned
Important Note: Due to their delicate nature, our crystal lighting fixtures from the 360 Lighting and Bird Bath collections must be inspected upon delivery. Any damage must be reported within 48 hours of receipt to qualify for replacement.

Return Process

  1. Initiate Your Return: Email our customer service at [email protected] with your order number and reason for return within 15 days of delivery.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Securely: Repack the item in its original packaging with all protective materials. Include a copy of your invoice.
  4. Ship Your Return: Send the package to our Wilmington facility using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to our error.

Exchange Process

For exchanges within our AFX or Alpine collections:

  1. Follow the same return process above
  2. Clearly indicate the replacement item desired (subject to availability)
  3. Price differences will be charged or refunded accordingly

Refund Information

Once we receive and inspect your return:

  • Refunds are processed within 5 business days
  • Original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable
  • Allow 7-10 business days for the refund to appear on your statement

Return Request Template

Use this template when contacting us about returns or exchanges:

Subject: Return Request for Order #[Your Order Number] Dear Golden Lighting Shop Customer Service, I would like to request a return/exchange for my recent order: Order Number: [Insert] Order Date: [Insert] Item(s) to Return: [Product Name & SKU if available] Reason for Return: [Please specify] [For exchanges, please indicate desired replacement item] I confirm that the item(s) are in original condition with all packaging intact. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Non-Returnable Items

To maintain quality standards, the following cannot be returned:

  • Custom lighting configurations or special orders
  • Opened electrical components from our Black series
  • Items marked “Final Sale” during promotional events

Damaged or Incorrect Items

If you receive a damaged item or incorrect product from our collections:

  • Contact us immediately at [email protected]
  • Provide photos of the damage or incorrect item
  • We’ll arrange for expedited replacement at no additional cost

For any questions about our returns policy, please contact our lighting specialists at [email protected] or call +1 (302) XXX-XXXX during business hours.

Golden Lighting Shop – Where Quality Meets Illumination