Privacy Policy

At Golden Lighting Shop (“we,” “us,” or “our”), we approach your privacy with the same dedication to excellence that defines our designer lighting collections. This policy outlines how we collect, use, and protect your personal information when you visit crystallightshop.com.

1. Information We Collect

To provide our refined shopping experience, we collect:

• Personal Identification: Name, email, phone number, shipping/billing address when you make a purchase from our collections like Allegri or Adagio.
• Payment Information: Credit card details (processed securely through PCI-DSS compliant gateways), PayPal email for our international clientele purchasing Alpine or Bird Bath pieces.
• Technical Data: IP address, browser type, device information to optimize your browsing experience.
• Usage Data: Pages visited, time spent on site, products viewed (particularly our 360 Lighting and AFX collections).
• Communication Records: Correspondence with our lighting specialists via email.

2. How We Use Your Information

We handle your data with the same precision as our crystal chandeliers:

• Process transactions for our premium lighting products
• Provide customer support for your lighting inquiries
• Improve our website and product offerings (including American Lighting and Black series)
• Send order confirmations and shipping updates
• Conduct security checks to prevent fraud
• With consent, send marketing communications about new collections

3. Data Sharing & Disclosure

We maintain discretion with your information as we would with our designer pieces:

• Service Providers: Trusted partners for payment processing, shipping, and IT services (all bound by confidentiality agreements).
• Legal Compliance: When required by law or to protect our rights.
• Business Transfers: In case of merger or acquisition, with notice.
• International Transfers: For global orders, data may transit through our U.S. servers at 3522 Armory Road, Wilmington.

We never sell your personal information.

4. Data Storage & Security

We protect your data with bank-level security measures:

• SSL encryption throughout our checkout process
• Tokenization technology for payment data
• Regular security audits by independent experts
• Limited employee access to sensitive data
• Data retention only as long as necessary

5. Your Rights

You have control over your information:

• Access, correct, or request deletion of your data
• Opt-out of marketing communications
• Request data portability
• Withdraw consent where applicable
• Lodge complaints with regulatory authorities

Contact [email protected] to exercise these rights.

6. Cookies & Tracking Technologies

Our website uses cookies to:

• Remember your preferences for our lighting collections
• Analyze site traffic to improve user experience
• Enable shopping cart functionality
• Provide relevant product recommendations

You can manage cookie preferences through your browser settings.

7. Policy Updates

We may update this policy as our collections evolve. Significant changes will be communicated through our website or email.

8. Contact Us

For privacy inquiries regarding your experience with Golden Lighting Shop:

Golden Lighting Shop
3522 Armory Road
Wilmington, US 28403
Email: [email protected]